We are committed to keeping your site online and performing reliably.
Uptime Guarantee
staXscale guarantees 99.5% uptime per month.
SLA Credits
If our uptime falls below 99.5% in a given month, you may be eligible for a service credit:
- Credit Amount: 5% of your monthly hosting fee for every additional 0.1% of downtime (capped at 50% of the monthly fee).
- How to Request: You must request a credit within 10 business days of the incident.
- Upstream Issues: For downtime caused by Google Cloud Platform incidents, we will pass through any eligible credits provided by Google.
Maintenance Windows
We aim to schedule maintenance during low-traffic periods. For any planned maintenance exceeding 15 minutes, we provide at least 24 hours' notice.
For the full text of our SLA, please visit staXscale.com/SLA.
